• Q. What is SignTime?

    A. SignTime is a web application that provides e-signature services. You can send documents for signing, manage documents, create re-usable contract templates and more all without using any paper or hanko.

    By uploading a contract or other document to SignTime and requesting a signature, an email will be sent to the signer. The signer can access and sign the documents by clicking the link in the email.
    ※We do not currently have a legal check function for the content of contracts. Please upload a contract that has been agreed upon by the parties in advance.

  • Q. Does the signer also need to register for SignTime?

    A. The signer does not need to register an account

    People who are not registered with SignTime can be added as signers. The signer can access and sign the documents from the link in the email from SignTime.

  • Q. Can multiple members of my company use the app?

    A. It depends on which plan you use, please check the plan page for details.

    - Business Plan: Unlimited number of users.
    - Otameshi Plan/Entry Plan: Maximum three user.
    ※If you wish to use customization or API integration, please contact us for details in the Professional Plan.

  • Q. Is it possible to integrate it with other systems?

    A. Yes, we can discuss this in the Professional Plan.

    Our team can customize SignTime for your company and integrate it with other systems. Please contact us if you'd like to discuss this with us.

  • Q. What file formats can be uploaded?

    A. PDF, Word, Excel, JPG, text file, ppt, pptx,png can all be uploaded.

    With SignTime, you can upload PDF, Word, Excel, JPG, text files, ppt, pptx and png without converting the file format to PDF.

  • Q. Will there be a record of the signer's signature?

    A. Yes, there will be a record.

    The signed documents will be displayed on your screen as history and activity.
    Signed documents are safely stored in the cloud and can be viewed and downloaded any time.

  • Q. Please tell me about SignTime's security measures.

    A. SignTime's data communication and files are always encrypted to prevent information leakage, tampering, and unauthorized access.

    SignTime's data communication is encrypted with SSL/TLS, and uploaded files are encrypted with AES-256.

  • Q. Does SignTime support languages other than Japanese?

    A. Japanese and English are available.

    SignTime is made in both Japanese and English, perfect for transactions with overseas signers.

  • Q. Is phone support available?

    A. Phone support is only available on Professional plan.

    Phone support is only available on Professional plan. There is no phone support for the Otameshi, Entry Plan and Business Plan.

  • Q. What browsers are recommended?

    A. We recommend the latest versions of Google Chrome and Safari.

    Although you can use other browsers, we recommend using the latest versions of Google Chrome and Safari.

  • Please contact us for more questions.

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