Prosec chose SignTime for two main reasons: it is cost effective and easy to use. SignTime has also made it easier for the Prorec platform’s users when they need to sign agreements. In addition, SignTime has improved efficiency at Prorec by making it fast and easy to draft and send digital contracts. Finally, the customer service at SignTime has helped Prorec get the most out of the platform and reduced labor costs.

Hashizaki：We found SignTime's service at a time when the number of registered Prorec users was increasing and sales were rising. We had been using the free version of another e-signature service, but we started to exceed the number of contracts we could send without paying for the service. Therefore, we were looking for a paid service that would allow us to send a larger number of contracts and had added features that would save us time and money. When we searched online for an e-signature service, we found several companies, including SignTime.
The deciding factor in choosing SignTime was its high cost performance. The Premium Plan, which includes the cost of sending 300 contracts per year, rather than charging per contract as other companies do, was attractive to us. 

Hashizaki: We also decided to use SignTime because we found it easy to learn, and there were no issues during our one-month free trial period.

Mr. Goto (hereafter, Goto): When I started using SignTime, I wasn't familiar with the service, so I was worried about whether I would be able to use it properly. However, when I actually started using it, I found that the processes to draft and send contracts were simple and fast. I quickly became familiar with SignTime’s operation.

Goto: We mainly use SignTime when we sign “business consignment agreements” and “NDAs (non-disclosure agreements)” with the users of our Prorec platform. Since the signer can easily sign the document by receiving an email, we rarely hear from users that they don't know how to sign the document. Even when a user does ask us how to sign a document, a simple explanation via e-mail is all that is required. We have not experienced any difficulty when communicating with the person we are sending documents to for signatures, and the contract work can be done smoothly.

Goto: The best thing about SignTime is that it is very easy to use, requiring less time to create contracts, send and receive them, and store and retrieve documents than other e-signature services. When I first used it, I asked myself, "Is this all there is to it?" I remember being surprised. In the past, we had to use a variety of digital contract services to conclude contracts with our site’s registered users, which was time-consuming and labor-intensive. However, by unifying the tools used for contracts with SignTime, we were able to manage them centrally, leading to a reduction in labor costs.
Another feature that we find useful is the search function. By typing the name of the contract into the search window, you can quickly retrieve the contract you need. We have a few paper contracts, and it is time-consuming to search for them in the filing cabinet. There’s a clear improvement in storage cost and searchability with SignTime’s cloud-based storage.

Goto: The customer support is another attractive point. When we introduced the system, SignTime provided us with personalized support, including showing us how to use the system and which functions were best suited to our company. It is reassuring to have this kind of support and implementation assistance at no charge. The customer success team is very proactive. For example, at first we were changing the text of each of our outsourcing agreements and uploading them to SignTime every time we sent them. Then, we were informed by the customer success team that using the template and mass launch functions would reduce the time required to complete contracts. There are many functions that we have not yet tried, but with SignTime’s great customer support, we will get the most out of these features.

Goto: I have used several e-signature services, and I recommend SignTime in terms of ease of use. I recommend it for companies that are currently using e-signature services, and especially for those that are still using paper contracts. SignTime is so easy to use that even those who have no experience with digital contracting services can quickly become familiar with it. We encourage anyone to try it at least once.
The best thing about SignTime is that it listens carefully to its users’ opinions and constantly strives to improve its platform. They absorb even the smallest feedback and implement and improve their features, so I expect SignTime to be even better in the future.