• FAQ

    (Plans and Contracts)

  • Q. Is there a free trial?

    A. No. Instead, we have a Otameshi plan which you can use for free.

    We have a Otameshi plan that can be used for free. If you want to try SignTime first, please apply for the Otameshi plam. (no credit card information in needed.)

  • Q. What kinds of plans does SignTime have?

    A. We offer four different plans to fit a wide range of users, from plans with a few users to larger plans with flexible customization.

    - Otameshi Plan: Users: Up to 3/ Document Limit:25 total (all users combined)

    - Entry Plan: Users: Up to 3/ Document Limit:10 per month(all users combined)

    - Business Plan: Enjoy unlimited users/ Document Limit:50 per month(all users combined)★Recommended

    - Professional Plan: This includes all Business plan features, phone support and additional customization

  • Q. How long is the contract?

    A. The annual plan is for 1 year and the monthly plan is for 1 month.

    Annual plan: 1 year from the day after the application date
    For example: If the application date is March 10, 2021, the contract period will be March 11, 2021 to March 10, 2022.

     
    Monthly plan: 1 month from the day after the application date
    For example: If the application date is March 10, 2021. the contract period will be March 11, 2021 - April 10, 2021

  • Q. Is it possible to change the plan in the middle of the contract?

    A. Yes. However, downgrading plans is not supported.

    If you would like to change your plan, please contact us from here.
    If you wish to downgrade, you will need to cancel your subscription and then sign up again.

  • Q. Will the contract be automatically renewed?

    A. If you do not report by the due date, the subscription will be automatically renewed.

    The contract will be automatically renewed unless you contact us via the inquiry form at least 20 days prior to the expiration date. If you would like to cancel your contract, please contact from here.

  • Q. Is there a refund if I cancel my subscription in the middle of the contract period?

    A. No, there are no refunds.

    Please note that refunds are not avilable once you have subscribed to a plan, including partial cancellations.

  • Q. What methods of payment are available?

    A. Only credit cards are accepted

    Only the following credit cards are accepted: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

  • Q. Can I get a receipt?

    A. Yes, you can.

    If you would like to receive a receipt of subscription, please contact us from here.

  • Please contact us for more questions.

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