• FAQ

    (Plans and Contracts)

  • Q. Is there a free trial?

    A. Yes, during the 30-day free trial period, you can send documents anytime you want.

    You'll not be charged automatically unless you switch to a paid plan. Test out SignTime first with our free 30-day trial.

  • Q. What kinds of plans does SignTime have?

    A. We offer four different plans to fit a wide range of users, from plans with a few users to larger plans with flexible customization.

    - Entry Plan: You can add one extra person at a time. / Each user can send 50 documents per year

    - Standard Plan: You can add one extra person at a time. / Each user can send 100 documents per year

    - Premium Plan: Enjoy unlimited users/ Each user can send 300 documents per year ★Recommended

    - Enterprise Plan: This includes all Premium Plan features, API access and additional customization

  • Q. How do I register for a paid plan?

    A. You can register from the app after starting the free trial.

    SignTime is designed so that only those who have registered for a free trial can change to a paid plan. If you are using the free trial, you can sign up for the paid plan by following these steps:
    ※Log in to SignTime > "Group" > "Plan" > Select the plan you'd like and apply.

  • Q. How long is the contract?

    A. The annual plan is for 1 year and the monthly plan is for 1 month.

    Annual plan: 1 year from the day after the application date
    For example: If the application date is March 10, 2021, the contract period will be March 11, 2021 to March 10, 2022.

     
    Monthly plan: 1 month from the day after the application date
    For example: If the application date is March 10, 2021. the contract period will be March 11, 2021 - April 10, 2021

  • Q. Is it possible to change the plan in the middle of the contract?

    A. Yes. However, downgrading plans is not supported.

    If you would like to change your plan, please contact us from here.
    If you wish to downgrade, you will need to cancel your subscription and then sign up again.

  • Q. Will the contract be automatically renewed?

    A. If you do not report by the due date, the subscription will be automatically renewed.

    The contract will be automatically renewed unless you contact us via the inquiry form at least 20 days prior to the expiration date. If you would like to cancel your contract, please contact from here.

  • Q. Is there a refund if I cancel my subscription in the middle of the contract period?

    A. No, there are no refunds.

    Please note that refunds are not avilable once you have subscribed to a plan, including partial cancellations.

  • Q. What methods of payment are available?

    A. Only credit cards are accepted

    Only the following credit cards are accepted: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.

  • Q. Can I get a receipt?

    A. Yes, you can.

    If you would like to receive a receipt of subscription, please contact us from here.

  •  Please contact us for more questions.